Delivery & returns
Delivery
We currently deliver to addresses in the United Kingdom only.
| Order total | Delivery charge |
|---|---|
| Under £200 | £3.99 |
| £200 and over | Free |
In-stock orders are usually dispatched within 24 hours on business days (Monday to Friday, excluding UK bank holidays). Orders placed at the weekend are dispatched the next business day. Cards are sleeved and packed securely, and sealed product is packed to protect boxes and corners.
If your order has not arrived within 10 business days of dispatch, email int.tcg@gmail.com with your order details and we will look into it with the carrier.
Pre-orders
Pre-order items are paid for when you order and are dispatched as soon as stock reaches us. Release dates are set by the publisher and can change. If your order contains both pre-order and in-stock items, we may hold the whole order until the pre-order item arrives unless you ask us to split it. You can cancel a pre-order for a full refund at any time before it is dispatched.
Returns and cancelling an order
You can cancel your order for any reason within 14 days of the day you receive it. This is your legal right under the Consumer Contracts Regulations 2013.
How to return an item
- Email int.tcg@gmail.com within 14 days of delivery, telling us your order details and what you are returning.
- Send the items back within 14 days of telling us, well packed. We recommend a tracked service, as items are your responsibility until they reach us.
- We refund you within 14 days of receiving the items back, to your original payment method.
Return postage
If you are returning an item because you have changed your mind, you pay the cost of sending it back. We refund the original standard delivery charge if you return your whole order.
Opened sealed products
Booster packs, booster boxes, Elite Trainer Boxes, tins and mystery packs are sold factory sealed or sealed by us, and much of their value depends on the seal being intact. You are welcome to inspect the outside of a product, but if a seal has been opened or the shrink-wrap removed, the item has lost most or all of its value, and we may reduce your refund by up to the full price to reflect this.
Singles and graded cards
Singles must be returned in the same condition they were sent, in their sleeve or toploader. Graded slabs must be returned with the slab undamaged.
Damaged, faulty or wrong items
If something arrives damaged, is not as described or is not what you ordered, email int.tcg@gmail.com within 30 days of delivery, with photos if you can. We will pay for the return and give you a replacement or a full refund, including delivery. This does not affect your legal rights under the Consumer Rights Act 2015.